Tell Us How We’re Doing
UTA is partnering with the Transport Strategy Centre at Imperial College London to conduct our Annual Customer Satisfaction Survey alongside 26 other transit agencies in North America. From Monday, April 13, through Sunday, May 10, we are surveying UTA riders about:
- Accessibility
- Availability
- Comfort
- Ease of use
- Reliability
- Safety
The surveys will provide information on how UTA is performing in serving our riders. Your voice makes a difference in shaping UTA.
There are 4 surveys, one each for bus, TRAX, FrontRunner, and Paratransit. You may complete one survey per person per UTA service (e.g., Bus, TRAX, FrontRunner). If you use multiple services, please take the time to complete a survey for each type of service.
Each survey you take enters you into a drawing for a $25 Visa gift card. Two winners will be selected from the respondents of each survey. Complete a survey for more than one service to increase your chances of winning!
Bus Survey
Tell Us About Your Bus Experience!
UTA is gathering rider feedback to help improve bus service. The survey takes about 3–5 minutes and asks how you feel about on‑time performance, trip planning, fare payment, cleanliness, comfort, and driving quality. Your responses are confidential and help UTA learn and improve alongside other transit agencies across North America.
We’d love to hear from you — take the survey today!
TRAX Survey
Tell Us About Your TRAX Experience!
UTA is gathering rider feedback to help improve TRAX service. The survey takes about 3–5 minutes and asks how you feel about key aspects like information, fares, cleanliness, and comfort. Your responses are confidential and will help UTA learn and improve alongside other light rail systems across North America.
We’d love to hear from you — take the survey today!
FrontRunner Survey
Tell Us About Your FrontRunner Experience!
UTA is gathering rider feedback to help improve FrontRunner service. The survey takes about 3–5 minutes and asks how you feel about key aspects like information, fares, cleanliness, and comfort. Your responses are confidential and will help UTA learn and improve alongside other light rail systems across North America.
We’d love to hear from you — take the survey today!
Paratransit Survey
We would like your feedback on UTA's Paratransit service. Is it easy to schedule your trip? Is the service on time? Are the vehicles clean? Call us at 801-RIDE-UTA (801-743-3882) to request an alternate format or to complete the Paratransit survey by phone.
We’d love to hear from you — take the survey today!
Do you have alternative formats for people with disabilities?
Contact Jordan DiRaddo (jdiraddo@rideuta.com) for alternate formats.
Will I have access to the final findings?
Fall 2026
Who can I contact if I need more information?
Jordan DiRaddo (jdiraddo@rideuta.com).
How Your Voice Shaped UTA
The survey serves as a litmus test for how we’re doing and guides our Customer Experience Action Plan, which you can explore here.
Turning Feedback Into Progress
Thanks to your input last year, we’ve implemented several key improvements that are already making a difference:
- Transit app — Giving riders more control, real-time updates, and an easier way to plan trips.
- Digital signage — Keeps you informed at stops and stations with clear, timely information.
- Transit Ambassador Program — Enhancing rider experience by creating more personal, welcoming, and informed interactions with riders. Our Transit Ambassadors help bridge the gap between riders and service by answering questions, offering guidance, and ensuring everyone feels seen, supported, and safe while using UTA.